Have a Questions?


1. Product Overview & General Questions

💬 What is Stain Stuff?

Stain Stuff is a fast-acting, water-based stain remover engineered to penetrate deep and lift stubborn grease, grime, and everyday spills. It is formulated to be highly effective while remaining gentle on washable fabrics, colours, and hard surfaces.

💬 Is Stain Stuff bleach and peroxide-free?

Yes! Stain Stuff is bleach-free and peroxide-free. This makes it colour-safe and non-damaging to your fabrics and hard surfaces.

💬 Where is Stain Stuff made?

Stain Stuff is proudly formulated and manufactured locally in South Africa.

💬 What container size does Stain Stuff come in?

Stain Stuff comes in a convenient 1 Litre bottle.

2. Compatibility & Surfaces

💬 Where can I use Stain Stuff?

Pretty much anywhere life leaves a mark. Stain Stuff works beautifully on most water-safe fabrics, materials, and surfaces, including:

  • Clothing (whites and colours)
  • Shoes & sneakers
  • Fabric headboards, couches & sofas
  • Fabric makeup bags, handbags & backpacks
  • Golf shirts, gloves & gear
  • Upholstered furniture and fabrics
  • Cushions, bedding, tablecloths & napkins
  • Tiles, countertops & backsplashes
  • Braais & grills
  • Camping gear
  • Blinds, curtains, rugs & carpets
  • Stove tops & oven doors
  • Fridge shelves & microwave interiors
  • Cooler bags

If the surface is water-safe, Stain Stuff can help tackle stains, grease, grime, and everyday messes with ease. When in doubt, test a small hidden area first.

💬 Can I use Stain Stuff on coloured fabrics and delicate materials?

Yes — Stain Stuff has been tested on a wide range of colours, fabrics, and textures. Because every material reacts differently, especially delicate or highly pigmented fabrics, it’s always a good idea to do a quick patch test on an inconspicuous spot before treating the full area.

💬 Are there any surfaces I shouldn’t use Stain Stuff on?

Avoid using Stain Stuff on surfaces that are not water-safe, and limit exposure time to 2 minutes on varnished, painted, and wood surfaces.

💬 What types of stains does Stain Stuff work on?

Stain Stuff is formulated to lift a wide variety of everyday messes, including:

  • Food & Drink: Sauces, red wine, coffee, chocolate, milk, egg, and meat juices.
  • Grease & Oil: Cooking oil, butter, and heavy grease.
  • Makeup: Concealer, foundation, lipstick, and mascara.
  • Outdoor Messes: Mud, grass, and dirt.
  • Stationery Stains: Pen marks and water-based paint.
  • Protein Stains: Blood, sweat, and other bodily spills.

3. Directions & How to Use

💬 How do I use Stain Stuff?

Stain Stuff gives you the flexibility to handle each mess in a way that works for your life — no pressure, no rush, no complicated rules. Every stain is different, so your approach can change depending on the mess. You can spray the stain and leave it until you have time — even overnight except for varnished, painted, and wood surfaces. Because there’s no peroxide or bleaching agent, it won’t damage fabrics, materials, or hard surfaces.

Most stains:

  • Spray directly onto the stain or mark.
  • Let it sit for a few minutes to allow the stain to lift — the longer the better.
  • Wipe, rinse, or wash with clean water.

Tougher or older stains:

  • Spray a generous amount and let it sit for a few moments — the longer the better.
  • Gently work or rub the area with your hands or a soft bristle brush.
  • Rinse or wash.
  • Repeat if needed.

On varnished, painted, or wood surfaces:

  • Spray.
  • Let it sit for 2 minutes to soften and lift the stain.
  • Wipe down with clean water.

General tips:

  • For best results, treat stains promptly before wetting with water.
  • Adjust how much product you use based on the size and severity of the stain.
  • Always follow fabric care instructions.
  • If you’re unsure, test on a small hidden area first.
💬 Do I need to wash the stain immediately, or can I spray and leave it?

Yes, you can spray the stain and leave it until you have time to wash or wipe it off. You don’t need to panic-wash the moment something spills. Stain Stuff is designed to fit into real life — not rush you. There’s no peroxide, no bleach, and nothing harsh that will damage your fabrics if it sits for a while.

When treating varnished, painted, or wood items:

  • Spray.
  • Let it sit for 2 minutes.
  • Wipe down with clean water.

Stains don’t always happen at convenient moments; Stain Stuff gives you the space to breathe and sort it out when life slows down.

4. Safety, Storage & Ingredients

💬 Is Stain Stuff safe for everyday household use?

As with any household cleaning product, keep it out of reach of children and pets. Always follow the instructions on the label for safe use. Wash your hands after use, wear gloves if skin is sensitive, and use in a well-ventilated area. For external use only.

💬 What active ingredients are in Stain Stuff?

Stain Stuff contains Surfactants and 2-Butoxyethanol.

💬 How should I store Stain Stuff?

Store upright in a cool, dry place away from direct sunlight.

💬 What should I do in case of contact with eyes or skin?

First aid measures include:

  • If in eyes: Rinse cautiously with water for several minutes. Remove contact lenses if present and easy to do, and continue rinsing. If eye irritation persists, seek medical attention.
  • If on skin: Wash with plenty of soap and water. Seek medical advice if skin irritation occurs.
  • If swallowed: Rinse mouth. Do not induce vomiting. Call the Poison Information Centre or a doctor immediately (Tygerberg Poison Helpline: 0861 555 777).

5. Ordering, Shipping & Policies

💬 Where can I order Stain Stuff?

You can order directly online through our website: www.nekies.co.za with nationwide shipping across South Africa.

💬 What is your shipping policy?
  • Flat Rate: We ship nationwide for a flat rate of R99, with delivery typically taking 3–7 business days.

  • No Hidden Fees: Shipping costs are fixed with no hidden fees or markups.

  • Tracking: Once your order ships, you will receive tracking details via email to monitor your delivery.

💬 What is your return policy?

If your Stain Stuff arrives damaged, incorrect, or defective, we’ll gladly fix it. Just email hello@nekies.co.za and we’ll help with a replacement. For returns, items must be unused, in their original packaging, and accompanied by proof of purchase. Please note: original shipping costs are non-refundable.

💬 How can I contact customer support?

You can reach us via:

  • Email: hello@nekies.co.za / hello@goedstuff.co.za
  • Phone / WhatsApp: 061 517 7924
  • Company Registration: GoedStuff (Pty) LTD (Reg no: 2020/056624/07)